Ordering from Crafty Avenue is as easy as 1-2-3:
Once you have located an item you are interested in purchasing, click on the “add to cart” or “buy now” button associated with that item. The item will then be transferred to your on-line shopping cart. You will see that the quantity of each item in your shopping cart defaults to one. If you wish to order more than one of any of the items in your cart, change the quantity to reflect the amount you wish to order; then click on the “Update” button located at the bottom of the page. If you are interested in ordering more than one item, click on the “Continue Shopping” button located below the shopping cart.

Once you finish shopping, click on “Cart Contents” to view your shopping cart.

Once you get all the items you wish to order in your shopping cart, you are ready to check out. Click on the “Checkout” button located below the shopping cart, or within the top page links. If you have not already logged in, it will prompt you to do so. All your items in your shopping cart will then be merged with your saved cart from your account (if you had items in your cart last time you were logged in); so you may want to review your cart again before checking out. Continue to follow the instructions to finish checking out.

Payment Options:
We accept Paypal, Visa, MasterCard, Discover, and American Express. We do however, have a minimum order of $5.99 for credit card orders. If your order is less than $5.99; please use PayPal.

Shipping:
We have created a shipping table based on weight of our items to best reflect actual shipping charges. We ship only via USPS priority mail or USPS first class for “free ship” items such as paper patterns. All paper patterns, and e-goods are shipped FREE of charge. After adding items to your cart, click on “Check Out”. You will then be directed to a log in page, or the delivery information page which will show the shipping charges. If no shipping charges are shown, then your order will be shipped free. Please note that our shipping charges are for US residents only, exact shipping charges will be added to international orders.

Receiving:
Most orders ship within 2-5 business days; and are shipped out by priority mail. If ordering paper patterns only, they will be shipped by first class for free. You will be notified by email if your order will be delayed.

E-patterns and e-books are downloaded instantly after successful payment. Once payment is sent, you will be directed to a successful payment page on our site. From there, you can download your e-goods by clicking on the product download link(s) and choosing “save”. You can also download your products at a later time at “My Account”.

Damages + Shortages:
We pack everything as carefully as possible, but occasionally something may arrive damaged. If this happens, please retain all original packing materials and notify us immediately. Please open package(s) immediately and report damages within 7 days of delivery.

If you are missing any items in your package, we do apologize for any error on our part. Before contacting us, please check your packing slip for any notations or yellow highlights indicating that the item(s) were out of stock. If an item is out of stock at the time your order is processed, the item cost will be credited back to you and need to be reordered when the item is back in stock. If there is no indication that the item was out of stock, please double check all the packing materials; smaller or fragile items get wrapped up in the packing paper when shipped. If you still believe you are missing items, please email us at: info @ craftyavenue.com; please include your order number, name, address, and items you are missing.

Returns:
We have a 30 day, no questions asked, Money Back Guarantee! If you are unsatisfied in any way with any products you receive, you may return them undamaged, within 30 days of delivery date and we will cheerfully send you a refund for your purchase price (shipping charges are non-refundable). Please note: All clearance items, sale items, e-books, e-patterns, and special order items are not returnable.

Please inspect the contents of your package(s) upon delivery so you have plenty of time to take advantage of our 30-day refund policy. We will be unable to issue any type of refund after the 30-days has expired.

To qualify for the refund however, product(s) must arrive at our warehouse within 30 days of original shipment and in the same conidtion we shipped it (i.e. unopened, unused, and undamaged merchandise). Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged will not be accepted for return and will be returned to the customer at the customer’s expense. If you believe there will be a problem with the product reaching us within the 30 day period, be sure to contact our customer service department to make special arrangements.

If the return is due to our error, we will of course, refund your return shipping costs; and send a replacement for free. Please note that the original shipping charge is non-refundable.