Ordering from Crafty Avenue is as easy as 1-2-3:
Once you have located an item you are interested in purchasing, click on the “add to cart” or “buy now” button associated with that item. The item will then be transferred to your on-line shopping cart. You will see that the quantity of each item in your shopping cart defaults to one. If you wish to order more than one of any of the items in your cart, change the quantity to reflect the amount you wish to order; then click on the “Update” button located at the bottom of the page. If you are interested in ordering more than one item, click on the “Continue Shopping” button located below the shopping cart.

Once you finish shopping, click on “Cart Contents” to view your shopping cart.

Once you get all the items you wish to order in your shopping cart, you are ready to check out. Click on the “Checkout” button located below the shopping cart, or within the top page links. If you have not already logged in, it will prompt you to do so. All your items in your shopping cart will then be merged with your saved cart from your account (if you had items in your cart last time you were logged in); so you may want to review your cart again before checking out. Continue to follow the instructions to finish checking out.

Payment Options:
We accept Paypal, Visa, MasterCard, Discover, and American Express. We do however, have a minimum order of $5.99 for credit card orders. If your order is less than $5.99; please use PayPal.

Shipping:
All paper patterns are shipped FREE of charge via USPS first class mail.

Receiving:
Paper patterns will be shipped by first class for free. You will be notified by email if your order will be delayed.

E-patterns and e-books are downloaded instantly after successful payment. Once payment is sent, you will be directed to an Order Success page on our site. From there, you can download your e-goods by clicking on the product download link(s) and choosing “save”. You can also download your products at a later time in your order history. To get there, click on “My Account” at the top right of our shopping center, then click on your previous order. You will find your download links there.

Damages + Shortages:
We pack everything as carefully as possible, but occasionally something may arrive damaged. If this happens, please retain all original packing materials and notify us immediately. Please open package(s) immediately and report damages within 7 days of delivery.

Returns:
Because of the nature of patterns, e-patterns and instant downloads they are non-returnable items. However, if you receive a pattern that is missing a page template or instructions please contact us so we can correct it.